You can request an exchange or refund of your online purchases if you are not satisfied with your purchase. To do so, please follow the steps below.
- If you wish to return a purchase, you must send it to us within 30 days of receipt.
- Returned items must be new, unworn and include all original tags and labels in perfect condition, just as they were sent.
- To ensure that we receive the items in perfect condition, we recommend sending them back in the same package in which you received them.
HOW TO MAKE A RETURN
- In-store returns:
Purchases made online will be returned directly to your address requested by email. Please make sure you give some contact information like your order number, and your address in the email. In this case, the refund cannot be made on the spot and will always be made by the same method used for payment.
Please note we cannot cover any expenses derived from returns. Shipping costs will only be refunded if the product does not match the original order or has been delivered in damaged condition or the product presents any defects.
RECEIVING A REFUND
If all products are received correctly and within the indicated times, you can opt for a voucher or a complete refund on the same payment method with which the purchase was made. Please note we cannot refund the original shipping cost.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
All items sold undergo quality control before they are packaged and delivered. If you receive a product with a quality defect, please contact us immediately.
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